The following are the terms of usefor the services provided by the official online store(the “Site”) “graniph” operated by the Company(“the Company”), the official application(“the Application”), and the stores operated by the Company in Japan(the “Service”).
If the delivery address or service destination is outside of Japan, the Terms of Sale of Global-e, with which we are affiliated, shall apply between us and the customer.
Please refer to Global-e's Terms of Sale.
Chapter 1 General Provisions
Article 1 Scope and Modification of these Terms of Use
- 1. These Terms of Use shall apply to all users of the Service.
- 2. These Terms of Use may be changed in whole or in part without the prior consent of the user by posting on the Site, in the Application, or by e-mail or other means deemed appropriate by the Company.
- 3. In the event of any modification of the Terms of Use, the user shall comply only with the modified Terms of Use.
Article 2 Use of Service
Users may use the Service in accordance with the Terms and Conditions and the notices posted on the Site and the Application in accordance with the Act on Specified Commercial Transactions.
Article 3 Use of Member Information
- 1. The Company shall collect or use personal information such as name, address, telephone number, e-mail address, and transaction information only to the extent necessary for operations related to the Service such as product delivery, notices regarding the Service, planning of campaigns and surveys, marketing analysis such as sales analysis, and response to inquiries.
- 2. Personal information of the User obtained by the Company in connection with the use of the Service shall be handled in accordance with the “Personal Information Protection Policy” separately stipulated by the Company. (3) The User shall comply with the provisions of Paragraph 1 of this Article.
- 3. Users agree in advance that the information stipulated in Paragraph 1 may be disclosed and shared with our affiliated companies and our business partners who have signed a confidentiality agreement with us that includes personal information.
Article 4 Intellectual Property Rights
- 1. All intellectual property rights in the Content provided through the Service shall belong to the Company or any third party that has granted the Company a license to use it, and the granting of a license to use the Service under these Terms of Use shall not imply the granting of a license to use the Company's intellectual property rights.
- 2. If any act prohibited by domestic or foreign copyright laws or other laws and regulations, such as unauthorized duplication, unauthorized reproduction, or other unauthorized secondary use of the Company's Content, for any purpose whatsoever, is discovered, the Company may immediately take legal action.
Article 5 Prohibitions
Users shall not engage in any of the following acts. In the unlikely event that a user violates this prohibition and causes damage to the Company or a third party, the user shall be held responsible for compensating the Company or the third party for all damages.
- (1) Actions that cause or may cause annoyance, disadvantage, or damage to other users, third parties other than other users, or the Company.
- (2) Actions that infringe or may infringe intellectual property rights such as copyrights, portrait rights, personality rights, privacy rights, publicity rights, or other rights of other users, third parties other than other users, or the Company.
- (3) Acts that use the Service for commercial purposes.
- (4) Acts that offend public order and morals or violate other laws and regulations
- (5)acts of registering information that contains false or misleading content
- (6) Any act of using or exploiting the Content without the Company's permission.
- (7) Collecting, storing, or saving the personal information of other users.
- (8) Misusing the Service to receive membership privileges in an unauthorized or improper manner.
- (9) purchase of products, etc. by impersonating a third party
- (10) Placing an order that is objectively unintentional, returning or exchanging a purchased product without a reasonable reason, or refusing to accept it.
- (11) Any other acts that the Company deems inappropriate.
Article 6 Disclaimer
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1. Even if this service is temporarily suspended, discontinued, or altered in the following cases, we shall not be liable for any damage, loss, or disadvantage incurred directly or indirectly by the user.
- (1) In the event the Service cannot be provided or operated due to natural disasters such as earthquakes, lightning, fire, floods, heavy snowfall, war, riots, civil strife, epidemics, strikes and other labor disputes, accidents involving transportation or delivery companies, communication failures, or other force majeure
- (2) In the event of periodic or emergency inspection, maintenance, repair, etc. of facilities related to this service
- (3) When the provision or operation of the Service becomes difficult due to sabotage by a third party, excessive load on the network, system, telephone lines, etc., or other unavoidable reasons
- (4) In the event of any other reason that the Company deems necessary to interrupt, suspend, or terminate the provision of the Service.
2. The Company shall fulfill its obligations and be indemnified by processing the affairs of the Company in accordance with the member's registration details.
3. The Company shall not be held responsible for the content of the linked sites.
4. If a member causes damage to another user or third party by using the service, the member shall be responsible for resolving the matter at his/her own expense and shall not cause any damage, loss, or disadvantage to the Company.
5. Even if the Company is liable, the Company's liability shall be limited to direct and ordinary damages, unless the Company's liability is caused by willful misconduct or gross negligence.
Chapter 2 Membership
Article 7 Membership Registration
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1. Those who wish to use the service shall apply for membership registration by entering the information specified by the Company upon agreeing to all of the terms and conditions of this Agreement.
2. If the Company approves the application in accordance with Paragraph 1, it will notify the applicant by registration confirmation e-mail, and the applicant's membership registration will be considered complete at the time the Company sends such notification.
3. Each person may only register for one account.
4. The Company may not approve a membership application in any of the following cases
- (1) If it is found that the prospective member has violated the terms of any service provided by the Company in the past, such as by having his/her membership registration terminated.
- (2) If it is found that the membership application contains false information.
- (3) If it is found that the prospective member has, in the past, without justifiable reason, delayed payment of fees or other obligations, failed to receive products or other goods for an extended period of time, or otherwise defaulted on any service provided by the Company.
- (4) In the event that the Company deems it inappropriate for the operation and management of the service to approve any other membership application.
Article 8 Issuance of Membership Card
- 1. The membership card issued by the Company shall be a membership barcode (barcode information displayed on information terminals such as smartphones), and one membership card shall be issued per member.
- 2. A membership card may only be used by registered members and may not be transferred or lent to others.
- 3. If a member's membership card is lost or stolen, the member must apply for a replacement card. The Company shall not be liable for any loss or damage incurred by the member as a result of the loss or theft of his/her membership card.
Article 9 Membership Privileges
- 1. Members are entitled to membership benefits such as point service depending on the amount of purchases of eligible products sold by the company.
- 2. For details of benefits, please refer to the following page.
Details of membership benefits
Article 10 Change of Registered Information
In the event of any change in all or part of the information registered with the Company, members shall promptly change their registered information in the manner prescribed by the Company. The Company shall provide the service in accordance with the member's registration details, and shall assume no responsibility for any liability arising from the member's failure to change the registration details.
Article 11 Management of ID and Password
- 1. Members shall be responsible for the management of their own ID (e-mail address) and password, and shall not transfer, pass on, lend, disclose, or divulge them to any third party.
- 2. The Company shall not be liable for any damage caused by the Member's negligence in using his/her ID (e-mail address) and password, or unauthorized use by a third party.
Article 12 Cancellation of Membership
If a member wishes to cancel membership, membership will be cancelled after the member completes the cancellation procedure specified by the Company.
Article 13 Cancellation of Membership
If a member falls under any of the following items, the Company may, without prior notice, suspend the member's use of the service, cancel the member's registration, or take any other action deemed appropriate by the Company, and the Company shall have no obligation to disclose the reason for such action. Even in the event of suspension of use of the service or termination of membership, the member or former member who is the subject of such action shall not be exempted from fulfilling any payment obligations or other obligations already incurred through the service.
- (1) If it is found that the member's membership registration has been cancelled due to a violation of the terms and conditions of any service provided by the Company in the past.
- (2) If it is found that the registered information contains falsehoods
- (3) If it is found that there has been a delay in payment of fees or other obligations, a long period of inability to receive products or other goods, or other default with respect to any service provided by the Company in the past without justifiable reason.
- (4) In the event that it is found that the customer has committed an act stipulated in Article 5 (Prohibited Matters) of these Terms of Use in the past.
- (5) In the event that the Company reasonably determines that the use of the Service or the maintenance of member registration is inappropriate for any other reason.
Chapter 3 Online Store
Article 14 Purchase of Products
- 1 Users may purchase products, etc. from the Company using the Site.
- 2. When a user wishes to purchase products, etc., the user shall apply for the purchase of products in accordance with the procedures prescribed by the Company.
- 3. When we send an e-mail to the user confirming the application described in the preceding paragraph, a purchase agreement for the product in question will be formed between us and the user. (4) Notwithstanding the provisions of the preceding paragraph, the user may purchase products from us only when the user has agreed to the purchase of the product.
- 4. Notwithstanding the provisions of the preceding paragraph, in the event of fraudulent or inappropriate use of the Site, the Company may cancel or terminate the purchase agreement, or take other appropriate action.
- 5. Delivery of products through this site is limited to Japan and certain foreign countries.
Article 15 Payment Method
- 1. The amount of payment for products shall be the total of the purchase price including consumption tax and local consumption tax, shipping charges, and related handling charges, plus consumption tax and local consumption tax.
- 2. In the case of payment by credit card, the payment shall be in accordance with the terms and conditions separately contracted by the user with the credit card company. In the event of a dispute between the user and the credit card company, etc., the dispute shall be resolved between the parties concerned, and the Company shall not be held liable.
- 3. Payment methods and other matters related to payment shall be as described in the separately stipulated statement based on the Act on Specified Commercial Transactions.
Article 16 Return and Exchange of Products
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1. the Company will accept the return of products, including products that differ from the order or are defective, on the condition that the customer contacts the Company via the Contact Us Form within 8 days after the delivery of the product. However, the Company will not accept returns for any of the following reasons
- (1) Lost delivery receipt
- (2) Merchandise that has been washed
- (3) Merchandise that has lost or damaged accessories such as tags and product boxes
- (4) Merchandise that has been scratched or soiled by the customer
- (5) Merchandise that cannot be returned for hygienic reasons, such as undergarments and pierced earrings
- (6) Special offer items such as campaigns and sales
- (7) Merchandise purchased at the store
2. If you receive a product that is different from your order or defective, you may return it or exchange it for the same product. However, this is limited to cases where we have the product in stock.
3. However, the customer will be responsible for shipping charges related to the return of products due to reasons attributable to the customer, such as the product not matching the customer's image.
Chapter 4 Miscellaneous
Article 17. Separate Consultation
Any matter not stipulated in these Terms of Use or any question arising in interpretation of these Terms of Use regarding the use of the Service shall be settled upon consultation between the Company and the user in good faith.
Article 18 Court of Jurisdiction
In the event that a lawsuit becomes necessary in connection with the use of the Service, the Tokyo Summary Court or the Tokyo District Court shall have exclusive jurisdiction as the court of first instance.
Supplementary Provisions
This Agreement shall be revised and enforced as of November 1, 2021.