Member Registration
Registering as a member allows you to shop more conveniently and enjoy exclusive member benefits, which can be used at graniph stores in Japan and the official online store.
No registration fees or annual fees apply to the membership program.
Forgot Your Password?
If you have forgotten your password, please go to [Reset Password], enter your registered email address, and follow the instructions to reset your password.
Updating Your Membership Information
You can update your email address, password, shipping address, phone number, and other membership details from [Change Membership Information] in [My Page].
Changing or Adding a Shipping Address
To update or add a new shipping address, please visit [Add or Change Shipping Address] in [My Page].
Managing Credit Card Information
You can delete a registered credit card or add a new credit card from [Credit Card Information] in [My Page].
Mail Magazine Subscription
To subscribe or unsubscribe from our mail magazine, go to [Mail Magazine Settings] in [My Page].
Canceling Your Membership
If you wish to cancel your membership, please follow the instructions under [Cancellation Procedure] in [My Page].
Important Notes:
・If you have pending orders, you cannot cancel your membership until your order has been shipped.
・Once canceled, all membership benefits and points will be invalidated.
・After cancellation, you will no longer be able to access your registration or order history.
・Orders placed before cancellation will still be processed and shipped as usual.